iPhone X

Apple Launches Repair Programs for The 13-Inch MacBook Pro and iPhone X

Apple has launched two new repair programs through Apple Support.  The two programs are for the 13-inch MacBook Pro and for the iPhone X.  Both aim to provide customers a way to have repairs done or claim refunds for repair work already done.

For the MacBook Pro, it is an issue impacting the 13″ non-Touch Bar models sold between June 2017 and June 2018.  It is also covering just models with 128GB or 256GB of storage.  512GB and larger storage models are not impacted by this repair notice.  In some cases, users may experience data loss or failure.  This is due to an issue with their solid-state drives (SSD).  If this has happened, owners can have Apple or an authorized service center replace the SSD free of charge.

 

For the iPhone X, the repair notice is for users who may experience touch issues with their iPhone.  This is due to a faulty component in the display module.  In some cases, the screen may respond, partially respond, or not at all.  Apple will replace the screen (assuming no other damage has happened) for free.  If there is other damage, such as a cracked screen, that has to be repaired first and there may be a charge for it.  If you have already paid to have the display module replaced on your iPhone X, you may be able to get a refund.

iPhone X

iPhone X

To see if your MacBook Pro is effected by this repair notice, you can go to this link, enter your serial number, and check.  Bare in mind that the repair notice is only on the 13″ MacBook Pro model that is non-Touch Bar.  No other models are impacted by the repair notice.

For iPhone X owners to check their phone, you can hit this link to check.  Here you can also check for refund eligibility if you have had the repair done already.

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