An internal memo sent out to your local Apple Store, The company has indicated that repairs to Mac keyboards are to take priority with one-day turn around on the repairs to be quoted. The memo indicates that repairs should be done in-house instead of shipping them off to a repair facility.
The reason behind the change in policy was not outlined in the memo, which was obtained by MacRumors but could be a further acknowledgement of keyboard issues with the butterfly keyboards on various MacBook and MacBook Pro models. Apple has acknowledged that the second and third generation keyboards have had issues for “a small number of users” but this could be taking it a step further.
The change could also be in the name of customer satisfaction. If a Mac with a keyboard issue is sent from an Apple Store to repair facility, it can take 3-5 business days to get back to the customer on average. That is problematic for those who’s only Mac is their MacBook in for repair. Given that there are keyboard replacement programs in place for the 12-inch MacBook as well as the 2015 and 2017 MacBook Pro models, this could be an effort to speed up covered repair.
If you have a MacBook that is having keyboard issues, the best thing to do is make an appointment at your local Apple Store to have it examined. You can also go to the Get Support site at Apple to get guidance and help on it before you make a trip to the store